Open Access

The requirements for the design of information and assistance systems in labour-intensive processes are interdisciplinary and have not yet been sufficiently addressed in research. This dissertation analyses, evaluates and describes possibilities for increasing the effectiveness and efficiency of labour-intensive processes through design-optimised socio-technical systems. The work thus contributes to further developing information and assistance systems for industrial applications and use in healthcare. The central dimensions of people, activity, context and technology are the focus of the scientific investigations following the Design Science Research paradigm. Design principles derived from this, a corresponding taxonomy, and a conceptual reference model for the design of socio-technical systems are the results of this dissertation.