Verbesserung von Kommunikation in Prinzipal-Agenten-Beziehungen im Callcenter Umfeld
Optimisation of Communication in Principal-Agent-Relationships in the Callcentre Environment
| Author: | Frank Henrich |
|---|---|
| URN: | urn:nbn:de:gbv:luen4-opus-141997 |
| URL: | https://pub-data.leuphana.de/frontdoor/index/index/docId/587 |
| Advisor: | Egbert Kahle (Prof. Dr.) |
| Document Type: | Doctoral Thesis |
| Language: | German |
| Year of Completion: | 2011 |
| Date of Publication (online): | 2011/05/18 |
| Publishing Institution: | Leuphana Universität Lüneburg, Universitätsbibliothek der Leuphana Universität Lüneburg |
| Granting Institution: | Leuphana Universität Lüneburg, Wirtschaftswissenschaften |
| Date of final exam: | 2011/03/11 |
| Release Date: | 2011/05/18 |
| Tag: | Agency-Theorie; Call Center; Kommunikation; Outsourcing; Wissens- und Technologietransfer |
| GND Keyword: | Agency-Theorie; Call Center; Outsourcing; Kommunikation; Wissens- und Technologietransfer |
| Institutes: | Fak 2 - Wirtschaft und Gesellschaft (alt) / BWL |
| Dewey Decimal Classification: | 3 Sozialwissenschaften / 33 Wirtschaft / 330 Wirtschaft |
