Please use this identifier to cite or link to this item:
https://doi.org/10.48548/pubdata-340
| Resource type | Dissertation |
| Title(s) | Verbesserung von Kommunikation in Prinzipal-Agenten-Beziehungen im Callcenter Umfeld |
| Subtitle(s) | Eine empirische Analyse zur Entwicklung eines Kommunikationsmodells und zur Ableitung von Handlungsempfehlungen für die Praxis |
| Alternative title(s) | Optimisation of Communication in Principal-Agent-Relationships in the Callcentre Environment |
| DOI | 10.48548/pubdata-340 |
| Handle | 20.500.14123/375 |
| Creator | Henrich, Frank |
| Referee | Kahle, Egbert  115517928Reese, Joachim |
| Language | German |
| Keywords | Agency-Theorie; Call Center; Outsourcing; Kommunikation |
| Date of defense | 2011-03-11 |
| Year of publication in PubData | 2011 |
| Publishing type | First publication |
| Date issued | 2011-05-18 |
| Creation context | Research |
| Granting Institution | Leuphana Universität Lüneburg |
| Published by | Medien- und Informationszentrum, Leuphana Universität Lüneburg |
Files in This Item:
| File | Size | Format | |
|---|---|---|---|
Dissertation13042011.pdf License: Nutzung nach Urheberrecht open-access | 5.94 MB | Adobe PDF | View/Open |
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