Verbesserung von Kommunikation in Prinzipal-Agenten-Beziehungen im Callcenter Umfeld

Optimisation of Communication in Principal-Agent-Relationships in the Callcentre Environment

Download full text files

Export metadata

Additional Services

Share in Twitter Search Google Scholar
Metadaten
Author:Frank Henrich
URN:urn:nbn:de:gbv:luen4-opus-141997
URL: https://pub-data.leuphana.de/frontdoor/index/index/docId/587
Advisor:Egbert Kahle (Prof. Dr.)
Document Type:Doctoral Thesis
Language:German
Year of Completion:2011
Date of Publication (online):2011/05/18
Publishing Institution:Leuphana Universität Lüneburg
Granting Institution:Leuphana Universität Lüneburg, Wirtschaftswissenschaften
Date of final exam:2011/03/11
Release Date:2011/05/18
Tag:Agency-Theorie; Call Center; Kommunikation; Outsourcing; Wissens- und Technologietransfer
GND Keyword:Agency-Theorie; Call Center; Outsourcing; Kommunikation; Wissens- und Technologietransfer
Institutes:Fak 2 - Wirtschaft und Gesellschaft (alt) / BWL
Dewey Decimal Classification:3 Sozialwissenschaften / 33 Wirtschaft / 330 Wirtschaft