TY  - THES
A1  - Henrich, Frank
T1  - Verbesserung von Kommunikation in Prinzipal-Agenten-Beziehungen im Callcenter Umfeld
T1  - Optimisation of Communication in Principal-Agent-Relationships in the Callcentre Environment
KW  - Agency-Theorie
KW  - Call Center
KW  - Outsourcing
KW  - Kommunikation
KW  - Wissens- und Technologietransfer
KW  - Agency-Theorie
KW  - Call Center
KW  - Outsourcing
KW  - Kommunikation
KW  - Wissens- und Technologietransfer
Y1  - 2011
UR  - http://pub-data.leuphana.de/frontdoor/index/index/docId/587
UR  - https://nbn-resolving.org/urn:nbn:de:gbv:luen4-opus-141997
ER  -